Service

Our customers are unique, with their own specific requirements and challenges. Flextex’s ability to respond to these both flexibly and reliably makes us the preferred partner for so many companies.

Our philosophy is simple. We believe in  best-in-class customer service, which exceeds customer expectations time and time again.

Indeed service lies at the very heart of what we do. We believe that your relationship with us shouldn’t end when you place your packaging order, our promise is to provide excellent care and attention throughout the process from the initial quote through to on-time delivery and beyond.

Speed

• Quotes  will be returned within 2 hours

Technical Support

• Strong technical expertise and experience
• Delivering packaging solutions,  treat us as an extended member of your team, to resolve your packaging headaches

Efficiency

• Offering proactive support to deliver customer efficiencies (alternative materials and quantities to improve costs)
• Our 20% savings scheme can reduce both your material costs and carbon footprint

Flexibility

• Flexibility to expedite your orders when you are working to tight deadlines
• Options for fast track delivery for shorter lead times

Communication

• Clear, concise and unambiguous quotes delivered promptly
• Trained professionals giving a rapid response to enquiries
• Well developed website including up to date information on stock holding and products

Delivery

• We offer delivery direct to your customer – discretion guaranteed, we’ll even use your paperwork, learn about our  logistics
• Fast track delivery available on request
• Working towards giving you a 2 day delivery window at the time of order